Wyze camera not connecting? Here's how to fix the issue fast

Before diving into solutions, it’s important to understand why your Wyze camera is having trouble connecting. Several factors could be preventing your Wyze cam from establishing a stable WiFi connection. Let’s explore the most common causes and how they impact your Wyze cams.

1. Wi-Fi Network Issues

Your Wyze camera depends on a strong and stable WiFi network to function properly. However, many connecting issues arise due to network incompatibility or weak signals.

• Wyze cameras only support 2.4 GHz networks – If your router is set to 5 GHz or has a combined dual band SSID, the camera may fail to connect. Some newer routers automatically switch between bands, causing connection problems.
• Interference from other devices – Electronic devices like microwaves, baby monitors, and cordless phones can interfere with 2.4 GHz signals, leading to dropped connections.
• Weak signal strength – If your Wyze cam is too far from the router, the internet connection might be too weak to complete the setup.
• Hidden SSID – If your Wi-Fi network is set to "hidden," the Wyze cam may not detect it during setup.

2. Incorrect Wi-Fi Credentials

A simple typo in your WiFi network name or password can prevent your Wyze cam from connecting.

• Wi-Fi passwords are case sensitive – Entering "MyPassword" instead of "mypassword" will result in a connection failure.
• Extra spaces or special characters – Some Wyze cams struggle with SSIDs or passwords containing extra spaces or symbols like "$, #, &".
• Recent password changes – If you recently changed your Wi-Fi password, your Wyze cameras may still be trying to connect using the old credentials.

3. Router Security and Compatibility Issues

Certain router settings can block your Wyze camera from connecting properly.

• WPA3 security protocols – Some newer routers use WPA3 encryption, which is not supported by many IoT devices, including Wyze cams.
• IPV6 settings – Some routers have IPV6 enabled, which may interfere with device authentication.
• Firewall or parental controls – Some security settings on your router may block IoT devices from connecting to the WiFi.

4. Firmware or Software Issues

Your Wyze camera relies on firmware updates to function properly. If it’s running outdated software, it may face connecting issues.

• Outdated Wyze firmware – Older firmware versions can cause bugs that prevent a connection to the Wyze app.
• Corrupt firmware updates – A failed or incomplete update may prevent the Wyze cam from booting up properly.
• Wyze app version mismatch – If your app is outdated, it might not be able to communicate with your Wyze camera during setup.

5. Hardware Issues and Power Supply Problems

Sometimes, the issue is not with the WiFi network but with the Wyze camera's hardware or power supply.

• Faulty USB cable or power adapter – A damaged USB cable may prevent the camera from getting enough power to stay connected.
• Loose plug or power outlet issues – If the Wyze cam is plugged into a faulty power outlet, it may not receive a stable power supply.
• Overheating or internal failures – Prolonged use can cause some Wyze cams to overheat, leading to unexpected shutdowns.

6. Network Changes or ISP Restrictions

If you recently changed your router, internet provider, or Wi-Fi password, your Wyze cam may not automatically update its settings.

• Auto-band steering by ISP – Some ISPs enable "auto-band selection," which merges 2.4 GHz and 5 GHz, confusing IoT devices like Wyze cams.
• ISP-controlled routers – Some ISP-provided routers have settings that limit IoT device access unless manually configured.
• SSID and password consistency – Using the same SSID and Wi-Fi password on your new router as your old one can make the reconnection process seamless, preventing the need to reset and reconfigure each Wyze device.

How to Fix Connecting Issues

If your Wyze camera is not connecting to Wi-Fi, don’t panic! There are multiple troubleshooting steps you can take to fix the issue and get your camera back online. Follow these steps in order, from basic fixes to advanced troubleshooting.

1. Check Your Wi-Fi Network

Your Wyze camera only works with 2.4 GHz Wi-Fi, so ensuring that your router is set up correctly is the first step.

Steps to Check Wi-Fi Compatibility

• Confirm that your router is broadcasting a 2.4 GHz signal.
  • Many newer routers use dual band networks (both 2.4 GHz and 5 GHz), which can confuse devices that only support 2.4 GHz.
  • Log into your router settings and check if 2.4 GHz is enabled.
  • If your router merges 2.4 GHz and 5 GHz under one SSID, temporarily disable the 5 GHz band until your Wyze cam is connected.
• Move your camera closer to your router.
  • Weak Wi-Fi signals cause connecting issues.
  • If the signal is weak, move the Wyze cam closer to your router during setup.
  • Avoid placing the camera near microwaves, baby monitors, or cordless phones, as they can interfere with the WiFi network.
• Ensure your network name (SSID) is visible.
  • If your Wi-Fi is set to hidden, your Wyze cam may not be able to detect it during setup.
  • You can temporarily make it visible in the router settings, then hide it again after setup.

2. Restart & Power Cycle Your Devices

Sometimes, a simple reboot can resolve connection issues. Restarting your devices clears temporary glitches and refreshes network connections.

Steps to Restart Devices

1. Power cycle your Wyze camera.
   • Unplug the camera from the power outlet.
   • Wait 10–15 seconds.
   • Plug it back in and allow it to fully reboot.
2. Restart your router and modem.
   • Unplug both the router and modem from the power outlet.
   • Wait 30–60 seconds before plugging them back in.
   • Give them a few minutes to fully reboot before trying to connect your Wyze camera again.
3. Restart your phone and the Wyze app.
   • Close the app completely and reopen it.
   • Restart your Android or iOS device.

3. Forget and Reconnect to Wi-Fi

If your Wyze cam is having trouble connecting, you may need to refresh the WiFi network settings on your phone.

Steps to Forget & Reconnect to Wi-Fi

1. On Android or iOS:
   • Go to Wi-Fi settings on your phone.
   • Find your home Wi-Fi network and tap Forget Network.
   • Reconnect by selecting the same WiFi network and entering the correct password (case sensitive).
2. Restart your phone, then open the Wyze app.
3. Try setting up your Wyze cam again.

4. Reset Your Wyze Camera

If the earlier troubleshooting steps didn’t resolve the issue, restoring your Wyze camera to its factory settings may be necessary.How to Reset a Wyze Camera

1. Locate the setup button.
   • On most Wyze cams, the setup button is located on the bottom or back of the device.
2. Press and hold the setup button.
   • Hold it for 10–20 seconds until the camera says, "Ready to Connect."
3. Open the Wyze app and set up your camera again.
   • Scan the QR code displayed on your phone screen.

5. Check Your Router Settings

If your Wyze camera still won’t connect, your router settings may need to be adjusted.

Steps to Adjust Router Settings

1. Log into your router settings.
   • You can usually do this by entering 192.168.1.1 in a browser.
   • Find your Wi-Fi settings and check that 2.4 GHz is enabled.
2. Ensure your network password is correct.
   • Passwords are case sensitive—double-check for extra spaces or typos.
3. Disable WPA3 security.
   • Wyze cameras only support WPA/WPA2 encryption.
   • If your router is set to WPA3, switch it to WPA2.
4. Check for MAC Address Filtering.
   • If enabled, your router may be blocking the Wyze cam from connecting.
   • Add the Wyze camera’s MAC address to the allowed devices list.

6. Update the Wyze App & Firmware

Outdated Wyze firmware or an outdated Wyze app can cause connecting issues.

1. Check for app updates.
   • Open the Google Play Store (Android) or App Store (iOS).
   • Search for Wyze and tap Update if available.
2. Check for Wyze camera firmware updates.
   • Open the Wyze app and go to Settings > Device Info > Firmware Version.
   • If an update is available, install it.
3. Try reconnecting your Wyze cam after updating.

7. Try an Alternate Setup Method

If your Wyze cam still won’t connect, you may need to try an alternate setup approach.

• Use a mobile hotspot.
  • If your router is causing problems, temporarily use a hotspot on your phone to set up the Wyze camera.
• Use an older router for setup.
  • If you have an older 2.4 GHz-only router, try setting up the camera on that network first.
  • After setup, switch back to your main WiFi network.
• Remove the microSD card.
  • Some users report that a corrupt microSD card can interfere with connecting issues.
  • Remove it and restart the Wyze cam.

8. Contact Wyze Support

If none of the above steps work, it may be time to reach out to Wyze support.

How to Get Help from Wyze Support

• Use the Wyze app:
  • Go to Account > Help & Feedback > Submit a Ticket.
• Send a private message on the Wyze forums.
• Check the Wyze website for service updates.

Final Thoughts

If the connecting issue persists, try the troubleshooting steps in order. Start by ensuring you’re using 2.4 GHz, check your router settings, and restart your Wyze cams. Most connecting issues can be resolved with a simple power cycle or reset.

By following this guide, you should be able to fix your Wyze cameras and enjoy seamless security monitoring again.

FAQs

Why is my Wyze cam not connecting to Wi-Fi?

Your Wyze camera may not be connecting due to 5 GHz network issues, incorrect Wi-Fi credentials, weak internet connection, or outdated firmware. Ensure you're using a 2.4 GHz network, check your router settings, and restart your device before retrying.

How do I reset my Wyze camera?

Press and hold the setup button on your Wyze cam for 10–20 seconds until it says "Ready to Connect." Then, use the Wyze app to scan the QR code and reconnect it to your Wi-Fi network.

Why does my Wyze camera keep disconnecting?

Frequent disconnects may be caused by weak Wi-Fi signals, router settings, or power supply issues. Try moving your Wyze cam closer to the router, ensuring a stable internet connection, and checking the USB cable and power outlet.

Can Wyze cameras work on 5 GHz Wi-Fi?

No, Wyze cameras only support 2.4 GHz networks. If your router has dual band, disable 5 GHz temporarily during setup to ensure a successful connection.

How do I update my Wyze camera firmware?

Go to Wyze app > Settings > Device Info > Firmware Version and tap Update if available. Keeping firmware updated prevents connecting issues and improves camera performance.