FAQ
Ordering & Fulfillment
Q: What types of payments are accepted?A: Wasserstein accepts all sorts of payments such as Visa, Mastercard, American Express, PayPal, and Bitcoin.
Q: How long does it normally take to process an order?
A: We try to process every orders within no more 48 hours.
Q: How much do you charge for shipping?
A: We are delighted to offer you free US shipping on all orders over $35! Orders below $35 incur a modest shipping fee of $6.
Q: Do you offer 2 day or overnight shipping?
A: On some selected items we are able to offer expedited shipping services. All shipping options are shown during the checkout process.
Q: How do I track my order?
A: Tracking numbers are sent to you via email after your order has been sent out.
Q: Is Wasserstein-home.com website secure? What security does it offer?
A: All transactions occur under an SSL (secure sockets layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. The SSL protects all of your personal and confidential information when making a purchase on Wasserstein-home.com. SSL helps the consumer’s browser automatically scramble their information such as a credit card number before it gets sent to the merchant. After that, SSL allows only the merchant’s software to unscramble this data.
Q: A part of my order is missing, what do I do?
A: If any part of your order is incorrect, contact the Wasserstein Support Team as at contact@wasserstein-home.com. Make sure to include your order confirmation number and include what was missing from your order.
Q: How can I redeem special promotional codes?
A: Redeeming discount codes is easy: simply copy and paste the code into the 'promo code' box during checkout process.
Q: Where do your products ship from?
A: All of our products are stored in warehouses across the US. The warehouses are strategically located across the nation so as to minimize delivery time.
Problems with your order & Returns
Q: What if my product is a defective item or I want to return it?
A: In the unlikely event that you received a defective item or if you would like to return it, please get in touch with us via contact@wasserstein-home.com and we will make this right.
Wholesale
Q: Do you have a program for wholesalers, distributors or offline retailers?
A: Yes, we do have a very active B2B program. Please get in touch with us via contact@wasserstein-home.com. Please include details about your business as well as which SKUs and quantities you are interested in.