Who Is Responsible for Stolen Packages?

In this blog, we will look at the responsibilities of recipients, senders/retailers, and delivery service providers, along with some practical tips to reduce the chances of package theft.

Recipient Responsibilities

As the final destination of the package, you have a big role to play in getting your goods safely and delivered. Here are the key responsibilities:

Package Recipient Duties

1. Provide Correct Info: Make sure you provide the correct address at the time of purchase. A wrong address can lead to lost packages or a package delivered to a different address, and make the claims process with the carrier a nightmare.
2. Track Deliveries: Use tracking notifications to keep an eye on your packages in real-time. Most carriers including the United States Postal Service (USPS), FedEx, and UPS provide tracking numbers that keep you informed of your package’s location. Your delivery carrier will provide a tracking number that you can enter on their designated tracking page.
3. Be Home for Delivery: Whenever possible, be home when high-value items are being delivered. If that’s not possible, consider alternative delivery options like Amazon Locker or convenient delivery times to minimize the risk of theft.
4. Inspect Packages Immediately: Upon receipt, inspect packages for any signs of tampering or damage. If there are stolen items or anything looks off, contact the seller immediately.

Legal and Liability

Legally speaking, the recipient’s duties go beyond just receiving the package. A package stolen after delivery limits the recourse for recipients unless they can prove negligence on their part. For example, if a recipient has a security camera that catches the theft, they should file a police report which may help recover the stolen package and provide evidence for any claims with the seller or shipping company.

Negligence

If a recipient doesn’t take reasonable care to protect their deliveries (e.g. leaving packages on their front porch for hours), they may be liable. That’s why it’s important to take proactive steps to protect your delivered packages.

Sender/Retailer Obligations

Senders and retailers also have a big part to play in getting goods to customers. Their responsibilities are:

Secure Packaging

Sellers must package and label the goods correctly. This means using strong materials that can withstand transport and making sure the shipping address is clear and correct.

Communication and Support

Retailers should keep customers informed, and provide tracking and clear instructions on what to do if the package goes missing or stolen. Many online sellers offer great customer support, including replacing lost or stolen packages under certain conditions. Amazon, for instance, covers most stolen packages under their guarantee.

Insurance

Sellers often offer insurance on shipping, so recipients can insure high-value items against theft or damage. This is especially useful for missing or stolen packages, so customers can claim and get a replacement or refund.

Delivery Service Provider Responsibilities

To combat package theft, many delivery services are taking preventative measures. But it’s important to ask, why do people steal packages? Understanding the motivations of a porch pirate can help both the delivery company and the recipient take better precautions. Whether it's opportunistic theft or targeting high-value items, the rise in package theft has prompted delivery companies to enhance security features like tracking notifications and secure delivery options.

Safe Delivery

Delivery carriers must take reasonable care to deliver packages safely. This means verifying the address, using tracking, and providing delivery confirmation.

Filing Claims for Lost Packages

If a package goes missing or gets stolen, delivery companies have processes in place to file claims. For example, USPS says they don’t take responsibility once a lost package is marked as delivered. But they recommend you file a police report which can help with the claims process.

Prevention

To combat package theft, many delivery services are taking preventative measures. Here are some of them:

• Delivery Notifications: Most delivery companies now offer tracking notifications so you’ll know when your package is out for delivery and when it’s arrived.
• Amazon Locker and FedEx Delivery Manager: These services allow you to have your packages delivered to secure lockers or alternate locations so porch piracy is minimized. You may also opt to personally pick up your parcels from the post office. Some convenience stores and groceries can also serve as a drop-off point for your parcels.
• Signature Required: For high-value items, you can opt for a delivery option that requires a signature upon receipt so packages won’t be left unattended.

How to Minimize the Chances of Package Theft

While understanding responsibilities is crucial, taking proactive steps to prevent package theft is equally important. Here’s a summary of how each party can minimize risk:

As a Recipient

• Utilize Security Cameras: Installing security cameras at your front door can act as a deterrent for porch pirates. They not only monitor deliveries but can also provide evidence if a theft occurs.
• Consider a Lockbox Service: Using a lockable delivery box can significantly reduce the risk of package theft. These boxes allow delivery drivers to deposit packages securely, keeping them out of sight from potential thieves.
• Be Present or Use Alternate Delivery Locations: When possible, plan to be home during deliveries or utilize services like Amazon Locker to pick up packages in a secure location.
• File a Police Report: If a package is stolen, filing a police report can help in recovering the item and may also aid in the claims process with the seller or delivery service. It will also help to have renters insurance that might pay a claim under certain conditions.

As a Sender/Retailer

• Offer Shipping Insurance: Providing options for shipping insurance can help reassure customers, particularly for high-value items. It adds an extra layer of protection against theft.
• Secure Packaging: The online seller should use sturdy packaging materials and ensure packages have the correct return address visible to prevent confusion.
• Clear Communication: Maintain transparency with customers about delivery processes and what to do if their package is lost or stolen.

As a Delivery Company

• Enhance Tracking Technologies: Invest in advanced tracking technologies that provide real-time tracking information to recipients, allowing them to monitor their packages closely.
• Collaboration with Law Enforcement: Work closely with local police departments to develop initiatives aimed at reducing porch piracy in the community.
• Promote Safe Delivery Options: Encourage customers to use secure delivery options, such as signature confirmation or delivery to secure locations, to mitigate risks.